top of page

Past Agenda

DAY 1  |  Wednesday, 11 September 2024

8:00

Registration

8:50

Welcome to Country

9:00

Welcome Address from Aventedge

9:05

Chairperson's Opening Address

Cynthia Payne, Founder & Managing Director, Anchor Excellence

AGED CARE ACT 2024: REGULATORY, COMPLIANCE AND GOVERNANCE CHANGES

9:15

How can providers revitalise Aged Care Services and Experience through the New Aged Care Act

  • Driving cultural change, improving outcomes for older people and restoring trust in the system

  • Unpacking new reforms in response to the Royal Commission recommendations

  • Understanding the enhanced regulatory powers of the Aged Care Quality and Safety Commission and what it means for providers


Rachel Garcia, Chief Strategy Officer, Catholic Healthcare


Julia Abrahams, General Counsel, Catholic Healthcare

9:45

Unleashing Pharmacists to Optimise High Quality Care and Wellness for At-Risk Consumers

  • Medication management quality, safety and risk from a vulnerable consumer’s perspective

  • Emerging roles for top-of-scope pharmacists within the new Aged Care Act and strengthened Quality Standards

  • Enhancing the lives of at-risk residential and home care recipients through medication safety stewardship


Michael Bonner, Chief Executive Officer, Choice Aged Care

10:15

Speed Networking

10:40

Morning Tea

HOME CARE QUALITY IMPROVEMENT PRACTICES

11:10

Panel: Building a Quality Improvement Strategy for Home Care

  • Improving consumer outcomes and service quality through consistent training

  • Adapting to new healthcare standards directed by the taskforce findings


Moderator: Cynthia Payne, Founder & Managing Director, Anchor Excellence


Dr Rebecca Bilton, Director, Workforce Capacity and Capability, ARIIA


Therese Adami, Chief Communities Officer, Catholic Healthcare


Tony Bidstrup, Chief Executive Officer, Mercy Services

11:50

Enhancing Continuity of Care in Remote Home Care Services: Implementing a Fly in - Fly out Workforce

  • Recruiting and retaining a remote workforce: understanding the advantages of continuous care

  • Assisting your workforce in building strong relationships with consumers and communities

  • Stressing the importance of trust, transparency and effective communication in the delivery of quality care


Debra Burden, Chief Executive Officer, Selectability

12:20

Preparing for The Future of Home Care with Support at Home

  • Managing the transition from Home Care Packages and Short-Term Restorative Care to Support at Home.

  • Understanding how assessment, classification and individual budgets may work in Support at Home.

  • Identifying where the new Aged Care Act will impact home care services.

  • Preparing for reform.


Paul Sadler, Principal, Paul Sadler Consultancy

12:50

Networking Lunch

TECHNOLOGY & AI DRIVING QUALITY, SAFETY AND RISK OUTCOMES

1:50

Panel: Uplifting Routine Care Standards whilst Remaining Compliant

  • Incorporating the Aged Care Quality and Safety Commission’s recommendations to establish a more predictable, reliable, and compassionate routine care for consumers

  • Aligning clinical care and medication safety stewardship to the incoming strengthened Quality Standards

  • Minimising oversights of care through staff training

  • Navigating challenges of high staff turnover and understaffing in the pursuit of uplifting standards


Moderator: Carla Beheram, COO, Risk and Assurance Lead, Anchor Excellence


Viv Allanson OAM, Chief Executive Officer, Maroba Caring Communities


Gretta Wallis, General Manager, Health Care Quality, Amana Living


Michael Bonner, Chief Executive Officer, Choice Aged Care

2:30

Interactive Roundtables

A: Enhancing participant and staff safety and risk outcomes by fostering a culture of open communication and continuous improvement across Aged Care settings


Sharee Daniel, Riskman SME & Account Manager, RLDatix


B: Leveraging Integrated Risk Management to Enhance Incident Reporting and Manage Regulatory Change


Casey Cammans, Business Coordinator, Camms


C: Innovating residential aged care: The Motiview solution for improving resident wellbeing across physical, psychological, and social domains through participation in an international virtual cycling competition


Dr Ruth Brookman, Research Fellow, Clinical Psychologist, The MARCS Institute for Brain, Behaviour and Development, Western Sydney University


David Cochran, Chief Executive Officer, Harbison

3:25

Afternoon Tea

SAFETY PROTOCOLS AND INFECTION CONTROL

3:55

Panel: Incorporating New Standards into an Effective Quality and Safety Improvement Plan

  • In-depth perspectives from infection prevention control (IPC) leads: Identifying gaps in infection prevention within aged care facilities

  • Implementing robust risk management strategies and vigilant monitoring of hygiene standards

  • Addressing the challenge of limited PPE and hygiene resources

  • Proactive workforce preparation for swift and effective response to potential outbreaks


Moderator: Carla Beheram, COO, Risk and Assurance Lead, Anchor Excellence


Kirstin Fox, General Manager, Care Governance, Care Connect


Sandra Glaister, Chief of Quality and Governance, Southern Cross Care QLD


Analou Cariaga, General Manager - Quality, Safety and Risk, Anglicare

4:35

Enhancing Governance through reform: Best Practices for Residential and Home Care

  • Understanding role of good governance and its impact on compliance and care delivery

  • Aligning governance strategies with Aged Care Quality Standards

  • Implementing actionable steps to overcome governance challenges through reform


Deanne Cannizzaro, Senior Manager Professional Services, Ideagen CompliSpace

4:55

Strengthening IPC: Governance, Programs, and Future Directions across residential and home care

  • Overarching governance related to infection prevention and control and resident/client safety programs

  • Recommendations from the Royal Commission related to infection prevention and control

  • Spot check ACQSC infection control monitoring audits, are they effective?

  • Infection prevention and control (IPC) leads – pros and cons

  • The future of IPC leads in aged care including home care


Lana Richards, Chief Quality Officer, Catholic Healthcare


Susan Oliver, Manager Infection Prevention and Control, Catholic Healthcare

5:25

Chairperson's Closing Remarks

5:30

Networking Drinks brought to you by Therapeutic Guidelines

DAY 2  |  Thursday, 12 September 2024

CONSUMER EXPERIENCE AND ENGAGEMENT

8:50

Chairperson's Opening Address

Cynthia Payne, Founder & Managing Director, Anchor Excellence

9:00

Commissioner’s Address: Improving aged care by ‘leaning in’

  • Everyone has a role to play in improving the older person’s experience of care

  • How the Commission is helping to drive better aged care

  • Regulating for the new Aged Care Act


Janet Anderson, Commissioner, Aged Care Quality & Safety Commission

9:40

Navigating Aged Care Act Reforms: Ensuring Compliance and Quality Through Effective Change Management

  • Interpreting the upcoming Reforms: how to effectively plan for the key changes

  • How to develop and maintain inter-operable systems for advance care planning

  • Best practices for ensuring these systems enhance care quality and support compliance

  • Moving beyond traditional form-filling: strategic appointment of decision-makers for advance care planning


Merran Cooper, Chief Executive Officer, Touchstone Lifecare

10:00

Case Study: Bridging Gaps: Enhancing Access to Aged Care through Innovative Provider Engagement

  • Outlining our strategic leadership plan over the last few years and key learnings

  • Our key focus in terms of systems transformation, investment and IT resourcing

  • How business process transformation initiatives have accelerated our growth

  • Aligning business process key changes with our values to remain consumer-centric

  • Developing capability in the innovation space and where we need to improve


Craig Smith, Executive Leader, Service Integrated Communities, Warrigal

10:30

Morning Tea

HOME CARE RISK MANAGEMENT AND MITIGATION

11:00

Panel: Balancing Cultural Sensitivity, Personal Autonomy and Safety in Home-Based Services

  • Assessing risks according to cultural needs and personal preferences

  • Supporting consumers to undertake tasks and build their independence

  • Monitoring consumers to track their physical and mental well-being and reviewing needs to ensure their safe living at home

  • Streamlining communication and the escalation of risks within an organisation


Moderator: Paul Sadler, Principal, Paul Sadler Consultancy


Michaela Brown, Chief Operating Officer, Home Caring Group


Renee Poon, Lead - Workforce Capability and Clinical, Eremea


Andrea Herring, Head of Clinical Operations and Governance, Vitalis Health and Home Care


Heather Hollingworth, Chief Executive Officer, BCD Community Care


Nancy Fung, Founder & Chief Operating Officer, Hope Holistic Care

11:55

The Importance of Home Care Organisational Governance in Mitigating Risk 

  • Building an organisational governance structure to manage risk

  • Unpacking the challenges with maintaining oversight of quality of care and regulatory compliance with a high proportion of sub-contractor staff

  • Training your workforce to identify risks and implementing processes to assess, document and manage incidents


Juliette Spurrett, Executive Director, Community Services

12:25

Who Knows Best? Striking the Right Balance: Person-Centred Practice and Supporting Decision-Making in Aged Care

  • Good person centred care in the community needs to start with an understanding of the older person, their unique decision making context, history, support mechanisms and relationships. This includes a deep understanding of the capability and capacity of everyone involved to support someone to live well at home

  • Crafting individualised care plans: tailoring care to meet the unique needs and preferences of each client


Meredith Coote, Co-Chair, National Carer Strategy Advisory Committee; Chair, Federal Government Women’s Leadership Program: Woman Who Care Steering Committee; Carers Australia

12:55

Networking Lunch

COMPLIANCE, QUALITY AND RISK

2:00

Panel: Risk-Informed Care: Fostering Dignity, Learning, and Improvement

  • What has been learned from Serious Incident Response Scheme that we can action moving forward?

  • Promoting a dignity of risk for consumers with clear communication

  • Developing a risk-based model to identify and manage high-risk residents

  • Creating a culture of continuous improvement and learning from incidents

  • Unpacking key benefits and learnings from the Serious Incident Response Scheme


Moderator: Cynthia Payne, Founder & Managing Director, Anchor Excellence


Kelly Worlock, Chief Operations Officer, Brightwater Group


Sabrina Scandurra, Director of Quality & Clinical Governance, Montefiore


Suzanne Awad, Group Chief Quality Officer, Aurrum

2:40

Case Study: Advancing Care Quality at Regis: Effective Strategies and Outcomes

  • Leveraging Technology for Enhanced Safety Monitoring: Exploring how Regis uses technology to improve resident safety

  • Implementing industry-leading practices to manage and mitigate risks

  • Assessing the Impact of Quality Initiatives: Evaluating the success and areas for improvement in Regis's care strategies


Rameez Hassan, Group Manager - Strategy, Quality and Improvement, Regis Aged Care

3:00

Afternoon Tea

FUTURE FINANCIAL PLANNING, QUALITY AND RESILIENCE

3:30

Supporting Aged Care Boards in Navigating the Aged Care Reforms

  • Key challenges and critical areas to address when overseeing risk and quality

  • Providing reports to Boards that are collated, highlight the risks and guide decision making

  • Supporting Boards with their fiduciary responsibilities


Katherine Platt, Head of Clinical & Service Governance, Bolton Clarke

4:00

Diversifying revenue streams through consumer experience

  • How can premium service offerings help enhance client satisfaction and revenue growth?

  • How can providers look to introduce more private-pay care models to reduce reliance on government funding?

  • How can providers create value-added programs to better engage clients and increase revenue opportunities?


Claire Ward, Executive lead - Marketing & Customer Experience, Anchor Excellence

4:30

Chairperson's Closing Remarks

4:40

Close of Forum

bottom of page