Past Agenda
DAY 1 | Wednesday, 11 September 2024
8:00
Registration
8:50
Welcome to Country
9:00
Welcome Address from Aventedge
9:05
Chairperson's Opening Address
Cynthia Payne, Founder & Managing Director, Anchor Excellence
AGED CARE ACT 2024: REGULATORY, COMPLIANCE AND GOVERNANCE CHANGES
9:15
How can providers revitalise Aged Care Services and Experience through the New Aged Care Act
Driving cultural change, improving outcomes for older people and restoring trust in the system
Unpacking new reforms in response to the Royal Commission recommendations
Understanding the enhanced regulatory powers of the Aged Care Quality and Safety Commission and what it means for providers
Rachel Garcia, Chief Strategy Officer, Catholic Healthcare
Julia Abrahams, General Counsel, Catholic Healthcare
9:45
Unleashing Pharmacists to Optimise High Quality Care and Wellness for At-Risk Consumers
Medication management quality, safety and risk from a vulnerable consumer’s perspective
Emerging roles for top-of-scope pharmacists within the new Aged Care Act and strengthened Quality Standards
Enhancing the lives of at-risk residential and home care recipients through medication safety stewardship
Michael Bonner, Chief Executive Officer, Choice Aged Care
10:15
Speed Networking
10:40
Morning Tea
HOME CARE QUALITY IMPROVEMENT PRACTICES
11:10
Panel: Building a Quality Improvement Strategy for Home Care
Improving consumer outcomes and service quality through consistent training
Adapting to new healthcare standards directed by the taskforce findings
Moderator: Cynthia Payne, Founder & Managing Director, Anchor Excellence
Dr Rebecca Bilton, Director, Workforce Capacity and Capability, ARIIA
Therese Adami, Chief Communities Officer, Catholic Healthcare
Tony Bidstrup, Chief Executive Officer, Mercy Services
11:50
Enhancing Continuity of Care in Remote Home Care Services: Implementing a Fly in - Fly out Workforce
Recruiting and retaining a remote workforce: understanding the advantages of continuous care
Assisting your workforce in building strong relationships with consumers and communities
Stressing the importance of trust, transparency and effective communication in the delivery of quality care
Debra Burden, Chief Executive Officer, Selectability
12:20
Preparing for The Future of Home Care with Support at Home
Managing the transition from Home Care Packages and Short-Term Restorative Care to Support at Home.
Understanding how assessment, classification and individual budgets may work in Support at Home.
Identifying where the new Aged Care Act will impact home care services.
Preparing for reform.
Paul Sadler, Principal, Paul Sadler Consultancy
12:50
Networking Lunch
TECHNOLOGY & AI DRIVING QUALITY, SAFETY AND RISK OUTCOMES
1:50
Panel: Uplifting Routine Care Standards whilst Remaining Compliant
Incorporating the Aged Care Quality and Safety Commission’s recommendations to establish a more predictable, reliable, and compassionate routine care for consumers
Aligning clinical care and medication safety stewardship to the incoming strengthened Quality Standards
Minimising oversights of care through staff training
Navigating challenges of high staff turnover and understaffing in the pursuit of uplifting standards
Moderator: Carla Beheram, COO, Risk and Assurance Lead, Anchor Excellence
Viv Allanson OAM, Chief Executive Officer, Maroba Caring Communities
Gretta Wallis, General Manager, Health Care Quality, Amana Living
Michael Bonner, Chief Executive Officer, Choice Aged Care
2:30
Interactive Roundtables
A: Enhancing participant and staff safety and risk outcomes by fostering a culture of open communication and continuous improvement across Aged Care settings
Sharee Daniel, Riskman SME & Account Manager, RLDatix
B: Leveraging Integrated Risk Management to Enhance Incident Reporting and Manage Regulatory Change
Casey Cammans, Business Coordinator, Camms
C: Innovating residential aged care: The Motiview solution for improving resident wellbeing across physical, psychological, and social domains through participation in an international virtual cycling competition
Dr Ruth Brookman, Research Fellow, Clinical Psychologist, The MARCS Institute for Brain, Behaviour and Development, Western Sydney University
David Cochran, Chief Executive Officer, Harbison
3:25
Afternoon Tea
SAFETY PROTOCOLS AND INFECTION CONTROL
3:55
Panel: Incorporating New Standards into an Effective Quality and Safety Improvement Plan
In-depth perspectives from infection prevention control (IPC) leads: Identifying gaps in infection prevention within aged care facilities
Implementing robust risk management strategies and vigilant monitoring of hygiene standards
Addressing the challenge of limited PPE and hygiene resources
Proactive workforce preparation for swift and effective response to potential outbreaks
Moderator: Carla Beheram, COO, Risk and Assurance Lead, Anchor Excellence
Kirstin Fox, General Manager, Care Governance, Care Connect
Sandra Glaister, Chief of Quality and Governance, Southern Cross Care QLD
Analou Cariaga, General Manager - Quality, Safety and Risk, Anglicare
4:35
Enhancing Governance through reform: Best Practices for Residential and Home Care
Understanding role of good governance and its impact on compliance and care delivery
Aligning governance strategies with Aged Care Quality Standards
Implementing actionable steps to overcome governance challenges through reform
Deanne Cannizzaro, Senior Manager Professional Services, Ideagen CompliSpace
4:55
Strengthening IPC: Governance, Programs, and Future Directions across residential and home care
Overarching governance related to infection prevention and control and resident/client safety programs
Recommendations from the Royal Commission related to infection prevention and control
Spot check ACQSC infection control monitoring audits, are they effective?
Infection prevention and control (IPC) leads – pros and cons
The future of IPC leads in aged care including home care
Lana Richards, Chief Quality Officer, Catholic Healthcare
Susan Oliver, Manager Infection Prevention and Control, Catholic Healthcare
5:25
Chairperson's Closing Remarks
5:30
Networking Drinks brought to you by Therapeutic Guidelines
DAY 2 | Thursday, 12 September 2024
CONSUMER EXPERIENCE AND ENGAGEMENT
8:50
Chairperson's Opening Address
Cynthia Payne, Founder & Managing Director, Anchor Excellence
9:00
Commissioner’s Address: Improving aged care by ‘leaning in’
Everyone has a role to play in improving the older person’s experience of care
How the Commission is helping to drive better aged care
Regulating for the new Aged Care Act
Janet Anderson, Commissioner, Aged Care Quality & Safety Commission
9:40
Navigating Aged Care Act Reforms: Ensuring Compliance and Quality Through Effective Change Management
Interpreting the upcoming Reforms: how to effectively plan for the key changes
How to develop and maintain inter-operable systems for advance care planning
Best practices for ensuring these systems enhance care quality and support compliance
Moving beyond traditional form-filling: strategic appointment of decision-makers for advance care planning
Merran Cooper, Chief Executive Officer, Touchstone Lifecare
10:00
Case Study: Bridging Gaps: Enhancing Access to Aged Care through Innovative Provider Engagement
Outlining our strategic leadership plan over the last few years and key learnings
Our key focus in terms of systems transformation, investment and IT resourcing
How business process transformation initiatives have accelerated our growth
Aligning business process key changes with our values to remain consumer-centric
Developing capability in the innovation space and where we need to improve
Craig Smith, Executive Leader, Service Integrated Communities, Warrigal
10:30
Morning Tea
HOME CARE RISK MANAGEMENT AND MITIGATION
11:00
Panel: Balancing Cultural Sensitivity, Personal Autonomy and Safety in Home-Based Services
Assessing risks according to cultural needs and personal preferences
Supporting consumers to undertake tasks and build their independence
Monitoring consumers to track their physical and mental well-being and reviewing needs to ensure their safe living at home
Streamlining communication and the escalation of risks within an organisation
Moderator: Paul Sadler, Principal, Paul Sadler Consultancy
Michaela Brown, Chief Operating Officer, Home Caring Group
Renee Poon, Lead - Workforce Capability and Clinical, Eremea
Andrea Herring, Head of Clinical Operations and Governance, Vitalis Health and Home Care
Heather Hollingworth, Chief Executive Officer, BCD Community Care
Nancy Fung, Founder & Chief Operating Officer, Hope Holistic Care
11:55
The Importance of Home Care Organisational Governance in Mitigating Risk
Building an organisational governance structure to manage risk
Unpacking the challenges with maintaining oversight of quality of care and regulatory compliance with a high proportion of sub-contractor staff
Training your workforce to identify risks and implementing processes to assess, document and manage incidents
Juliette Spurrett, Executive Director, Community Services
12:25
Who Knows Best? Striking the Right Balance: Person-Centred Practice and Supporting Decision-Making in Aged Care
Good person centred care in the community needs to start with an understanding of the older person, their unique decision making context, history, support mechanisms and relationships. This includes a deep understanding of the capability and capacity of everyone involved to support someone to live well at home
Crafting individualised care plans: tailoring care to meet the unique needs and preferences of each client
Meredith Coote, Co-Chair, National Carer Strategy Advisory Committee; Chair, Federal Government Women’s Leadership Program: Woman Who Care Steering Committee; Carers Australia
12:55
Networking Lunch
COMPLIANCE, QUALITY AND RISK
2:00
Panel: Risk-Informed Care: Fostering Dignity, Learning, and Improvement
What has been learned from Serious Incident Response Scheme that we can action moving forward?
Promoting a dignity of risk for consumers with clear communication
Developing a risk-based model to identify and manage high-risk residents
Creating a culture of continuous improvement and learning from incidents
Unpacking key benefits and learnings from the Serious Incident Response Scheme
Moderator: Cynthia Payne, Founder & Managing Director, Anchor Excellence
Kelly Worlock, Chief Operations Officer, Brightwater Group
Sabrina Scandurra, Director of Quality & Clinical Governance, Montefiore
Suzanne Awad, Group Chief Quality Officer, Aurrum
2:40
Case Study: Advancing Care Quality at Regis: Effective Strategies and Outcomes
Leveraging Technology for Enhanced Safety Monitoring: Exploring how Regis uses technology to improve resident safety
Implementing industry-leading practices to manage and mitigate risks
Assessing the Impact of Quality Initiatives: Evaluating the success and areas for improvement in Regis's care strategies
Rameez Hassan, Group Manager - Strategy, Quality and Improvement, Regis Aged Care
3:00
Afternoon Tea
FUTURE FINANCIAL PLANNING, QUALITY AND RESILIENCE
3:30
Supporting Aged Care Boards in Navigating the Aged Care Reforms
Key challenges and critical areas to address when overseeing risk and quality
Providing reports to Boards that are collated, highlight the risks and guide decision making
Supporting Boards with their fiduciary responsibilities
Katherine Platt, Head of Clinical & Service Governance, Bolton Clarke
4:00
Diversifying revenue streams through consumer experience
How can premium service offerings help enhance client satisfaction and revenue growth?
How can providers look to introduce more private-pay care models to reduce reliance on government funding?
How can providers create value-added programs to better engage clients and increase revenue opportunities?
Claire Ward, Executive lead - Marketing & Customer Experience, Anchor Excellence
4:30
Chairperson's Closing Remarks
4:40
Close of Forum