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Agenda

DAY 1  |  Wednesday, 11 September 2024

8:00

Registration

8:50

Welcome to Country

9:00

Welcome Address from Aventedge

9:05

Chairperson's Opening Address

AGED CARE ACT 2024: REGULATORY, COMPLIANCE AND GOVERNANCE CHANGES

9:15

Department Address: Revitalising Aged Care Services and Experience through the New Aged Care Act

  • Driving cultural change, improving outcomes for older people and restoring trust in the system through the new regulatory model for Aged Care

  • Unpacking new reforms in response to the Royal Commission recommendations

  • Understanding the enhanced regulatory powers of the Aged Care Quality and Safety Commission


Reserved For: Department of Health and Aged Care

9:45

Enhancing Aged Care Quality through Data-Driven Benchmarking and Continuous Improvement

  • Strategies and benchmarking practices that improve performance indicators for quality advancement in care.

  • Use data analysis to drive strategic decisions enhancing aged care quality outcomes.

  • Showcases successful quality improvements boosting care efficiency and effectiveness


Michael Bonner, Chief Executive Officer, Choice Aged Care

10:15

Speed Networking

10:40

Morning Tea

HOME CARE QUALITY IMPROVEMENT PRACTICES

11:10

Panel: Building a Quality Improvement Strategy for Home Care

  • Improving consumer outcomes and service quality through consistent training

  • Adapting to new healthcare standards directed by the taskforce findings


Dr Rebecca Bilton, Director, Workforce Capacity and Capability, ARIIA

11:50

Preparing for The Future of Home Care with Support at Home

  • Transitioning with ease to the Support at Home program from the Home Care Packages and Short-Term Restorative Care Programme

  • Understanding the classification and funding framework

  • Helping the elderly to remain healthy, active and socially connected to their community with better access to services, equipment and home modifications


Tony Bidstrup, Chief Executive Officer, Mercy Services

12:20

Enhancing Continuity of Care in Remote Home Care Services: Implementing a Fly in - Fly out Workforce

  • Recruiting and retaining a remote workforce: understanding the advantages of continuous care

  • Assisting your workforce in building strong relationships with consumers and communities

  • Stressing the importance of trust, transparency and effective communication in the delivery of quality care


Debra Burden, Chief Executive Officer, Selectability

12:50

Networking Lunch

TECHNOLOGY & AI DRIVING QUALITY, SAFETY AND RISK OUTCOMES

1:50

Panel: Uplifting Routine Care Standards whilst Remaining Compliant

  • Incorporating the Aged Care Quality and Safety Commission’s recommendations to establish a more predictable, reliable, and compassionate routine care for consumers

  • Minimising oversights of care through staff training

  • Navigating challenges of high staff turnover and understaffing in the pursuit of uplifting standards


Viv Allanson OAM, Chief Executive Officer, Maroba Caring Communities


Gretta Wallis, General Manager, Health Care Quality, Amana Living


Tina Cooper, Executive Manager Clinical Governance & Operational Excellence, RestHaven

2:30

Sponsored Roundtables

A: Integrating Digital Health Solutions for Enhanced Quality of Care


B: Physical Innovations in Aged Care: Balancing Safety and Comfort


C: Knowledge Management: Training and Educating Care Providers


D: Enhancing Compliance and Risk Management through Integrated Solutions

3:25

Afternoon Tea

SAFETY PROTOCOLS AND INFECTION CONTROL

3:55

Panel: Incorporating New Standards into an Effective Quality and Safety Improvement Plan

  • In-depth perspectives from infection prevention control (IPC) leads: Identifying gaps in infection prevention within aged care facilities

  • Implementing robust risk management strategies and vigilant monitoring of hygiene standards

  • Addressing the challenge of limited PPE and hygiene resources

  • Proactive workforce preparation for swift and effective response to potential outbreaks


Kirstin Fox, General Manager, Care Governance, Care Connect


Sandra Glaister, Chief of Quality and Governance, Southern Cross Care QLD

4:35

Simplifying Compliance and Risk Management across Aged and Home Care

  • Implement centralised compliance strategies to enhance operational efficiency

  • Utilising data analytics for more informed decision-making and risk management

  • Successful compliance initiatives that improve care quality and effectiveness


Ideagen Complispace

4:55

Forgotten Covid: Reinforcing Real Risks Associated with Covid-19 and its Impact on Aged Care Operations and Safety

  • Investigating the reasons behind inconsistent adherence to infection control guidelines

  • Unpacking why Australia has one of the highest rates of Covid-19 deaths in aged care facilities

  • Moving forward: Improving infection control through ventilation, communication and stronger regulatory oversight

  • What spot checks on infection control practices have revealed


Lana Richards, Chief Quality Officer, Catholic Health Care


Susan Oliver, Manager Infection Prevention and Control, Catholic Health Care

5:25

Chairperson's Closing Remarks

5:30

Networking Drinks

DAY 2  |  Thursday, 12 September 2024

CONSUMER EXPERIENCE AND ENGAGEMENT

9:00

Commissioner’s Address: Realising Greater Care Outcomes through Strategic Reform: Navigating the New Aged Care Act

  • Finding balance between consumer care and the standards outlined in the New Aged Care Act

  • Best practices to decomplexify the Aged Care Act to your workforce and outline new expectations

  • Improving integrity and accountability through continuous monitoring


Janet Anderson, Commissioner, Aged Care Quality & Safety Commission, Australian Federal Government

9:40

Audience Q&A

9:55

Case Study: Bridging Gaps: Enhancing Access to Aged Care through Innovative Provider Engagement

  • Outlining our strategic leadership plan over the last few years and key learnings

  • Our key focus in terms of systems transformation, investment and IT resourcing

  • How business process transformation initiatives have accelerated our growth

  • Aligning business process key changes with our values to remain consumer-centric

  • Developing capability in the innovation space and where we need to improve


Craig Smith, Executive Leader, Service Integrated Communities, Warrigal

10:20

Morning Tea

HOME CARE RISK MANAGEMENT AND MITIGATION

10:50

Panel: Balancing Cultural Sensitivity, Personal Autonomy and Safety in Home-Based Services

  • Assessing risks according to cultural needs and personal preferences

  • Supporting consumers to undertake tasks and build their independence

  • Monitoring consumers to track their physical and mental well-being and reviewing needs to ensure their safe living at home

  • Streamlining communication and the escalation of risks within an organisation


Paul Sadler, Principal, Paul Sadler Consultancy


Michaela Brown, Chief Operating Officer, Home Caring Group

11:40

The Importance of Home Care Organisational Governance in Mitigating Risk 

  • Building an organisational governance structure to manage risk

  • Unpacking the challenges with maintaining oversight of quality of care and regulatory compliance with a high proportion of sub-contractor staff

  • Training your workforce to identify risks and implementing processes to assess, document and manage incidents

12:10

Enhancing Person-centred Care in Home Care Services

  • Crafting individualised care plans: tailoring care to meet the unique needs and preferences of each client

  • Boosting consumer engagement: how to actively involve clients and their families in care decisions

  • Ensuring clarity in client-caregiver interactions for more effective communication strategies

  • Monitoring and adapting care plans: continuously assessing and adjusting care to align with client needs

12:40

Networking Lunch

COMPLIANCE, QUALITY AND RISK

1:40

Panel: Risk-Informed Care: Fostering Dignity, Learning, and Improvement

  • What has been learned from Serious Incident Response Scheme that we can action moving forward?

  • Promoting a dignity of risk for consumers with clear communication

  • Developing a risk-based model to identify and manage high-risk residents

  • Creating a culture of continuous improvement and learning from incidents

  • Unpacking key benefits and learnings from the Serious Incident Response Scheme


Kelly Worlock, Chief Operations Officer, Brightwater Group


Catherine Daley, Chief Executive Officer, Integrated Living

2:30

Revolutionising Aged Care through Micro Town Aged Care Communities

  • Pioneering an innovative approach to residential aged care by creating a world close to normality

  • Relieving anxiety, fear and confusion for those living with dementia by promoting freedom of movement, independence and resident choice

  • Analysing the positive impact outdoor spaces have on the mental and physical wellbeing of the elderly


Nicole Smith, Chief Operating Officer, Community Home Australia


Dr Rodney Jilek, Managing Director, Community Home Australia

3:00

Afternoon Tea

LINKING FUNDING AND QUALITY

3:30

Supporting Aged Care Boards in Navigating the Aged Care Reforms

  • Key challenges and critical areas to address when overseeing risk and quality

  • Providing reports to Boards that are collated, highlight the risks and guide decision making

  • Supporting Boards with their fiduciary responsibilities


Katherine Platt, Head of Clinical & Service Governance, Bolton Clarke

4:00

Preparing for future cohorts – Maintaining financial sustainability through the generational shifts and their changing customer experience expectations and higher complex care needs

  • Exploring how the transition to Baby Boomer clients will alter the sectors care requirements

  • Challenges in design and redevelopment of old stock for newer cohorts

  • Recognising and adapting care styles to meet generational preferences

  • Fostering a sense of unity and shared responsibility through transparent communication


Luke Greive, Chief Executive Officer, Infinite Care

4:30

Chairperson's Closing Remarks

4:40

Close of Forum

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