Craig Smith
Executive Leader, Service Integrated Communities
Warrigal
Craig has worked in aged care for 17 years and has been on the Executive Team at Warrigal for the past 9 years. His role at Warrigal was created to bring together all service types, residential care, home services and villages. At the time of joining Warrigal, there were 7 residential care homes with 644 beds, 8 villages with 294 villas and apartments and 700 customers receiving home care services on a daily basis. Today, there are 13 residential care homes with 1,643 beds, 12 villages with 591 villas and apartments and over 1,100 customers receiving services on a daily basis. In addition to working at Warrigal, Craig is the Deputy Chair of the Community Industry Group, the peak body working for community services in Southern NSW.
SESSION
10:00
Case Study: Bridging Gaps: Enhancing Access to Aged Care through Innovative Provider Engagement
Outlining our strategic leadership plan over the last few years and key learnings
Our key focus in terms of systems transformation, investment and IT resourcing
How business process transformation initiatives have accelerated our growth
Aligning business process key changes with our values to remain consumer-centric
Developing capability in the innovation space and where we need to improve