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Craig Smith

Executive Leader, Service Integrated Communities

Warrigal

SESSION

9:55

Case Study: Bridging Gaps: Enhancing Access to Aged Care through Innovative Provider Engagement

  • Outlining our strategic leadership plan over the last few years and key learnings

  • Our key focus in terms of systems transformation, investment and IT resourcing

  • How business process transformation initiatives have accelerated our growth

  • Aligning business process key changes with our values to remain consumer-centric

  • Developing capability in the innovation space and where we need to improve

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