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Heather Hollingworth

Chief Executive Officer

BCD Community Care

Heather commenced as CEO Of BCD Community Care in 2019 and has led the team to achieve purposeful growth amidst changing environments. She has experience from executive leadership roles in the Human Services sector and consulting roles in People, Technology and Customer Service environments. Heather is committed to designing and driving sustainable quality services through an organisation where the voice of the customer shapes the strategic direction.

SESSION

11:00

Panel: Balancing Cultural Sensitivity, Personal Autonomy and Safety in Home-Based Services

  • Assessing risks according to cultural needs and personal preferences

  • Supporting consumers to undertake tasks and build their independence

  • Monitoring consumers to track their physical and mental well-being and reviewing needs to ensure their safe living at home

  • Streamlining communication and the escalation of risks within an organisation

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